SMS Terms & Conditions
- SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with any third party or affiliate company for marketing purposes. Certain vendors may process information on our behalf in compliance with HIPAA and are legally required to protect your information. - Types of SMS Communications
If you have consented to receive text messages from Wisconsin Spine and Pain, you may receive messages related to:
- Appointment reminders
- Follow-up instructions (such as procedure prep or post-care reminders)
- Billing or insurance inquiries
- Clinic notifications (such as weather closures or office hour changes)
Example:
“Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
- Message Frequency
Message frequency may vary, but you will not receive more than 4 SMS messages per week related to your care or account. - Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. - Opt-In Method
You may opt-in to receive SMS messages from Wisconsin Spine and Pain by:
- Verbally providing consent to our staff
- Checking the SMS consent box on our intake forms (paper or electronic)
- Submitting an online form through our secure website
- Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. Alternatively, you may contact us at (833) 821-7246 and request removal. - Help
If you are experiencing issues with our SMS service, reply with the keyword “HELP” for assistance. You may also contact us at (833) 821-7246 or review our Privacy Policy